Identify patterns in reviews
Spot recurring praise or complaints with AI-driven analysis of customer feedback.
- Detect common themes in customer comments
- Highlight opportunities for improvement
- Reduce blind spots in service quality
Reports and AI Insights
Track sales, drivers, performance, and customer feedback with Shipday’s Reports and AI Insights—AI-powered tools that turn data into action and growth.
4.7
6,000+ businesses
Performance insights
Turn your data into action—and your feedback into growth. Monitor delivery speed, efficiency, and order volume in one clear dashboard.
Smarter decisions with AI
Use AI-powered analytics to detect patterns, predict issues, and highlight opportunities before they impact your business.
Understand customer sentiment
Analyze reviews and feedback to identify trends, spot recurring problems, and boost customer satisfaction.
Why it matters
Great delivery service isn’t just about speed—it’s about continuously improving every part of your operation. From identifying trends in customer feedback to pinpointing operational bottlenecks, Shipday gives you the data and insights you need to act fast and keep customers happy.
Trusted by 6,000+ businesses worldwide
Now with Shipday, we have everything in one place: order numbers, driver stats, delivery times, and proof of delivery. We’ve never had that level of insight before.
Available in 30 Languages
- English
- Español
- Français
- Italiano
- Português
- Türkçe
- Русский
- Deutsch
- Română
AI-powered feedback management
Instant review responses
Generate brand-consistent replies in seconds, so customers always feel heard.
- Automated replies tailored to your brand voice
- Faster responses across all feedback channels
- Prevent delays that damage customer trust
Real-time notifications
Stay informed about new feedback so you can respond quickly.
- Immediate alerts for new reviews
- Faster resolution of customer issues
- Improve ratings with proactive follow-up
Comprehensive reporting tools
Turn complex data into easy-to-read reports that power smarter business decisions.
Sales reports
View key sales metrics to uncover customer consumption patterns and preferences.
Driver reports
Track driver hours, payments, and performance to boost operational efficiency.
Performance reports
Monitor delivery efficiency with key operational metrics.
Extended reports
Access a detailed overview of all order-related metrics for deeper analysis.
Analytics dashboard
Visualize time-based performance with interactive charts to spot trends.
Heatmap reports
See spatial order distribution for quick geographic trends and delivery insights.
Third-party delivery reports
Analyze core metrics from your third-party delivery operations in one place.
Refund reports
Track refund requests and related details to identify issues and reduce losses.
Success reports
Examine successful deliveries and the factors driving fulfillment efficiency.
How it helps your business
Make data-driven decisions
Use clear metrics to guide changes in operations, staffing, and marketing.
Boost customer satisfaction
Address feedback trends before they impact your reputation.
Improve efficiency
Track and optimize performance across sales, delivery, and third-party services.
Spot opportunities
Identify high-performing products, drivers, and delivery areas.
Pricing that scales with your deliveries
Pick the plan that fits your fleet. No per-stop fees on paid plans. No credit card required to try.
Country
Branded Elite
Branded tracking, 3rd-party delivery & private reviews.
Starts at$99/mo
Included Orders300
$0.20 per extra order
Business AI Lite
Everything in Elite + AI Operations & Growth Managers, SMS promos.
Starts at$199/mo
Included Orders750
$0.20 per extra order
Business AI
Everything in Lite + AI Receptionist, unlimited orders & multi-location.
Starts at$399/mo
Unlimited orders per location
Professional
Automated dispatch, route optimization & SMS ETAs.
Starts at$49/mo
Included Orders300
$0.10 per extra order
Branded Elite
Everything in Professional + your brand on tracking, driver app & 3rd-party fleets.
Starts at$99/mo
Included Orders300
$0.20 per extra order
Business AI Lite
Everything in Elite + AI Operations Manager & SMS promos.
Starts at$199/mo
Included Orders750
$0.20 per extra order
Business AI
Everything in Lite + geo-fencing & advanced analytics.
Starts at$399/mo
Included Orders1,500
$0.25 per extra order
Professional
Unlimited drivers, route optimization & auto-dispatch.
Starts at$49/mo
Included Orders300
$0.10 per extra order
Branded Elite
Everything in Professional + branded tracking & driver app.
Starts at$99/mo
Included Orders300
$0.20 per extra order
Business AI Lite
Everything in Elite + AI Operations Manager & customer data.
Starts at$199/mo
Included Orders750
$0.20 per extra order
Business AI
Everything in Lite + full AI agent suite, geo-fencing & multi-location.
Starts at$399/mo
Included Orders1,500
$0.25 per extra order
Basic
Core tools to start: driver app, tracking & POD.
Free$0/mo
Included Orders300
Maximum 300 orders per month.
Professional Lite
Live map tracking, auto-dispatch & SMS/WhatsApp notifications.
Starts at$29/mo
Included Orders300
$0.06 per extra order
Branded Elite
Everything in Professional Lite + branded tracking & driver app.
Starts at$99/mo
Included Orders300
$0.20 per extra order
Business AI Lite
Everything in Elite + AI Operations Manager & customer data.
Starts at$199/mo
Included Orders750
$0.20 per extra order
FAQs
Can I customize the reports I see?
Yes. You can filter and export reports to focus on the metrics that matter most to your business.
How often are reports updated?
Reports update in real time, so you always have the latest data at your fingertips.
Can I track both in-house and third-party deliveries?
Absolutely. Shipday consolidates metrics from your own drivers and third-party delivery partners.
Does the AI generate actionable recommendations?
Yes. In addition to identifying trends, the AI highlights areas for improvement and opportunities for growth.
Can I share reports with my team?
Yes. Reports can be exported and shared in PDF or spreadsheet formats for easy collaboration.
Ready to get started?
Play around with it first, add your team, pay later.