Frequently Asked Questions

Shipday is delivery management software with a mobile app for drivers. You bring all your orders into one dashboard, assign them to drivers by hand or automatically, plan routes, and track every delivery in real time. Customers get SMS updates and a live tracking link. You can use your own drivers, third-party delivery services, or both.

Shipday is available in over 150 countries worldwide, but instant access to third-party delivery services is limited to the US, Canada, and Australia.

Plans and prices depend on your country and on whether you’re a merchant or a delivery company. In many countries you can start on a free plan and upgrade as you grow. See plans and prices.

Yes. You can try Shipday free for 14 days. No credit card is required.

Create your account, add your drivers, and bring in your orders, either through an integration with your ordering platform or by entering them by hand.

You can connect your online store or website to Shipday through our integrations. You can also enter orders manually or use our pre-built web forms.

Shipday connects with online ordering, POS, and e-commerce platforms such as Shopify, WooCommerce, Square, Toast, Wix, and Lightspeed, so their orders arrive in Shipday automatically. Developers can also connect other systems through the Shipday API. See all integrations.

Yes. Add your Shipday API key (on the Integrations page of your dashboard) to each ordering platform account, and all their orders come into one Shipday account. Email integration works the same way: give your account’s email address to each online ordering system, and their orders appear on your dashboard automatically.

Add drivers from the Driver tab of your dashboard. Each driver needs their own email address. Drivers then install the free Shipday Driver App from the App Store or Google Play to receive orders.

Use the Assign button on an order in the Dispatch tab or the Current Orders tab, or click a delivery on the map and assign a driver from there. You can also turn on auto-dispatch so Shipday assigns orders for you.

Yes. If you’re short on drivers or don’t have your own, you can send orders to third-party delivery services like DoorDash and Uber right from Shipday, and see the price before you send. This is a paid service from those providers, available in United States, Canada, Australia, and United Kingdom. Read the third-party delivery FAQ.

Yes. Shipday optimizes routes with multiple stops and sends them straight to the driver app. You can also try our free route planner without creating an account.

Yes. Shipday gives customers live delivery tracking, so they can follow their order in real time. That cuts “where is my order?” calls by up to 90%.

Absolutely. The mobile app shares real-time GPS updates, so you can monitor each driver’s location and progress throughout the day.

Shipday is available in 30 languages and is used by businesses in 150+ countries.

No, you can't work for Shipday as a driver like on other gig networks. Our users are local businesses that have their own drivers or use third-party delivery services from Shipday.

Shipday’s highly rated support team is available 24 hours a day, every day of the year, to help with any question or issue.

Email support@shipday.com or call +1-650-550-2975.